HOW CAN I CONTACT LUNAR PEAKS?
You can simply email us at firstname.lastname@example.org if you have any questions. Here we can get into contact with you as soon as possible or submit a ticket. If needed we will transfer you to one of our online representatives for a personal phone call to assist you with any issues!
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept standard bank-issued credit and debit cards.Pre-paid cards may experience errors if the card has not been registered to your address.
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
DO YOU SHIP WORLDWIDE?
Yes. we provide Premium Standard Shipping to over 200 countries around the world. However there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you as soon as possible.
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once you have completed your order, you will receive a confirmation number and/or receipt number. Processing generally takes anywhere from 3-5 business days (please note extended processing time may occur during sale periods). Once your package has been picked up by our contracted carrier you will receive tracking information via the email address used at checkout.
HOW LONG DOES SHIPPING TAKE?
Once you place your order, please allow 2-3 business days to process your orders. After that, it will take 8 - 14 business days for delivery in the United States, and 12 - 20 business days for international orders (depending on location).
HOW MANY WEEKS WILL IT TAKE FOR MY ORDER TO SHIP?
Due to high demand, your product may take up to 2-3 weeks to arrive (depending on location). We source products from all over the world to bring you the best offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!
DO YOU PROVIDE TRACKING INFORMATION?
Yes you will receive an email once your order ships that contains your tracking information. if you haven't received tracking info within 5 business days, please contact us.
MY TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT"
For some shipping companies it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago, and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SHIPPED IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages. If you placed a bulk order, meaning you purchased two or more products upon the place of your order and your received package seems to be missing any items, please do not worry! We do facilitate ship orders in multiple/separate packages from time to time, due to weight restrictions and also to ensure the fastest shipping delivery as soon as the item is located in the warehouse. If you still have any questions feel free to contact us, and we will do our best to help you out.
I USED AN OLD ADDRESS WHEN I PLACED MY ORDER, WHAT DO I DO?
Lets face it, we all make mistakes! Shoot our support department an email at email@example.com, and we'll help you figure this out right away.
WILL I BE CHARGED WITH CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
WILL SHIPPING BE COVERED FOR MY RETURNS?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.